Returns & Exchanges
At Ozone Billiards, we want you to be completely satisfied with your gear. If your purchase doesn't meet your expectations, you can return most new, unused items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Log into your account or visit our online returns portal with your order number and zip code to start the process and receive a Return Authorization number.
Package Your Gear
Carefully pack your items in their original packaging, ensuring all tags and accessories are included to avoid restocking fees or damage during transit.
Ship It Back
Affix your prepaid shipping label to the box and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange item within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing